Account Manager

Kelowna, British Columbia, Canada · Customer Success

Description

ABOUT US:

Bananatag is a rapidly growing software company with offices in Vancouver (Gastown) and Kelowna. We solve communication problems for some of the biggest companies in the world and we're changing the way big things (vision and purpose) and small things (news and updates) are communicated within an organization.To get a better idea of what it is we do, check us out at http://www.bananatag.com.


WHO WE ARE


Bananatag builds enterprise products that help facilitate employee communication and promote engagement in organizations large and small. Our flagship product is our suite of tools aimed at helping build, distribute and measure communications. A strong belief in our mission and dedication to quality has let us stand out from our competitors. Our customers include some of the most recognizable brands in the world.

WHAT WE OFFER YOU


ABOUT YOU:

You are tech-savvy, highly motivated to learn and a super-nice person. You are ready to challenge yourself in a fast paced, quickly changing and rewarding career. You are able to engage with customers to create raving fans, identify opportunities to up-sell current subscriptions, close renewal sales and are confident yet friendly when speaking with customers on the phone and over email.

Requirements

In this role you will be part of building out our Customer Success program, as well as drive adoption of our software in our current user base and reduce churn. Key to this role will be the ability to build relationships with Internal Communications executives in 5000+ employee companies and establish yourself as a trusted adviser. This position will require you to work closely with Bananatag’s Sales and Marketing teams to deliver a seamless experience to our customer base.

Key responsibilities:

  • Close annual renewal sales
  • Prospect and close upgrade opportunities within our current customer base
  • Onboard and train new customers and develop a trusted relationship
  • Provide ongoing support to customers via phone and email
  • Monitor customer adoption and engagement to identify at-risk customers that require attention
  • Identify super users and customer advocates for product feedback, beta groups and customer success stories

  • Skills:

  • Excellent presentation and sales skills
  • Enjoy helping and building relationships with customers
  • Exceptionally organized and self-motivated
  • Proven technical aptitude
  • Ability to prioritize varied tasks effectively
  • Friendly, easy-going and competent

  • Bonus points for:

  • Experience in a sales or customer-facing role
  • Familiarity with Salesforce CRM, Google Docs
  • Post secondary education in Communications, Marketing, Business, Information Technology

  • Only candidates considered for an interview will be contacted. Thank you for your interest in this position!

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